Shipping and Orders

• How do I track my order?

  Givenchy will inform you by email of the progress of your order. You can also track the progress of your order in My Order section of your online Customer Account at Givenchy.com or by contacting our Customer Service.

• How do I return a Givenchy product purchased online?

  You have the option to return, free of charge, any product ordered within 14 days of its date of receipt.

  The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.

  GIVENCHY does not offer exchanges.

  Please follow the returns procedures below in order to return your products to us free of charge.

  Return and Refund

• Aftercare

  Aftercare

  Ready-to-wear

  The properties of certain materials and/or certain product finishes (wrinkled, lustre, etc.) are not designed to be permanent. Repeated washes will alter the clothes’ appearance over time. This is completely normal and gives the article of clothing its appeal and very special character.

  Please be aware of the risk of color transfer in personal items of clothing due to fabric dye from our products. Please read the following instructions carefully:

   

  Printed fabrics

  The printing on these fabrics are applied using traditional methods. Slight variations may arise – the visual variations between printed fabric designs are a natural result of this manufacturing process.

  * Avoid over-exposure to direct sunlight, artificial light or sources of high heat concentration.

   

  Leather items

  Leather is a natural material that needs to be handled with care. Different leathers will require care that is specifically tailored to their leather type.

  * Try not to let your leather items rub against other objects as this may lead to color transfer

  * Ensure your leather items are kept in a dry environment when not in use

  * Avoid over-exposure to direct sunlight, artificial light or sources of high heat concentration.

   

  Embroidered and/or sequined items

  Embroidered details are created using traditional techniques, even though these details give products more character they tend to be very fragile.These items therefore need to be treated with care.

  * Avoid allowing other objects to come in contact with your product in any way that could cause visible damage

  * Avoid over-exposing your embroidered or sequined items to direct sunlight, artificial light or sources of high heat concentration.

   

  Denim items

  Denim items undergo specific treatments and washes which give them their unique, timeless character. Visual variations between denim items occur naturally as a result of these processes.

  These traditional treatments and processes may result in color transfer on the fabric’s surface. With washing, the effects of this transfer will slowly disappear.

  * Keep your denim items away from other light-colored fabrics, furniture, and articles of clothing

  * Avoid over-exposing your denim items to direct sunlight, artificial light or sources of high heat concentration

   

  Furs

  Fur is a very special product which requires very specific treatment in order to retain its natural beauty

   

  Bags

  In order to maintain the integrity of your handbag, we advise the following precautions:

  * Ensure your leather goods are kept in a dry environment when not in use

  * Avoid over-exposure to direct sunlight, artificial light or sources of heat

  * Keep leather goods away from water, oils, perfumes and cosmetics

  * Ensure that you store your leather goods in a cool, dry place inside the protective felt pouch designed for this purpose

  * Try not to let your leather goods rub against other objects as this may lead to colour migration.

   

  Leather items

  * Leather is a natural material that needs to be handled with care, different leathers will require care that is specifically tailored to their particular leather type

  * Exotic leathers are very delicate materials requiring a particularly high level of careful attention.

  * Patent leather should not be kept in close proximity to other leather objects for extended periods of time, in order to prevent color transfer 

  * Vegetable-tanned leather is leather which is tanned using tannings found in vegetable matter. This leather is a delicate material which will develop a patina over time

  * Ponyskin's leather (actually made from calfskin) undergoes a special tanning process which does not remove the hair from the leather. To maintain the integrity of this product, try to ensure it does not rub against other objects

   

  Coated canvas

  * Man-made fabrics should be cleaned carefully using a soft, clean, slightly damp cloth

  * Please be aware that lighter-colored materials are more prone to stains and soiling

   

  Metal fittings

  * The metal fittings of your leather goods are of excellent quality and will develop a patina over time

   

  Jewelry

  Each piece of GIVENCHY jewelry has been crafted using traditional techniques and the very finest materials, chosen to guarantee optimal customer satisfaction. The use of traditional techniques means that no two pieces of jewlery are exactly alike, which is exactly what generates their appeal and lends them their unique character.

  In order to maintain the integrity of your jewelry, we advise you to take the following precautions:

  * Handle your jewelry with care

  * Keep your jewelry in its protective pouch

  * Keep your jewelry away from chemical products (hairsprays / nail polishes, perfumes, creams, household cleaning products, insect repellents etc), as the use of these products may lead to the premature deterioration of metal, beads and certain gemstones

  * Ensure your jewelry is kept in a dry environment when not in use and keep away from sources of heat

   

  Gemstones and minerals

  We recommend you follow the instructions already set out in this care guide in order to ensure the minerals, stones and crystals remain in their original state and retain their natural beauty.

   

  Vegetable-tanned leather

  This leather is tanned using tannings found in vegetable matter. It is a delicate material and its color may be subject to slight variations over time. Avoid wearing this piece of jewelry with light-colored clothes.

   

  Perspex

  Clean using a soft, dry cloth. Keep away from water and any kind of chemical product.

   

  Real wood

  This piece of jewelry is made from untreated wood, meaning it can be affected by changes in atmospheric humidity or major variations in weather conditions. Extra precautions should be taken when storing jewelry. 

   

  Shoes

  Every pair of GIVENCHY shoes is unique in that it has been crafted using traditional techniques and the very finest materials, chosen to guarantee optimal customer satisfaction. The use of traditional techniques means that no two pairs are exactly alike, which is exactly what generates their appeal and lends them their unique character.

  In order to maintain the integrity of your shoes,we advise to take the following precautions:

  * Ensure your shoes are kept in a dry environment when not in use

  * Avoid over-exposure to direct sunlight, artificial light or sources of high concentration of heat

  * Keep shoes away from water, oils, perfumes and cosmetics

  * Ensure that you store your shoes in a cool, dry place inside the dust bags designed for this purpose

  * Try not to let your shoes rub against other objects as this may lead to color transfer

   

  Leather shoes

  * Different leathers will require care that is specifically tailored to their particular leather type

  * Exotic leathers are very delicate materials requiring particularly careful attention. 

  * Patent leather should not be kept in close proximity to other leather objects for extended periods of time. This will help prevent color transfer

  * Vegetable-tanned leather is leather which is tanned using tannins found in vegetable matter. This leather is a delicate material which will develop a patina over time

  * Ponyskin’ leather (actually made from calfskin) is particularly precious and delicate. It has undergone a special tanning process which does not remove the hair from the leather. In order to maintain the integrity of this product try to ensure it does not rub against other objects.

   

  Fabric shoes

  * Man-made fabrics should be cleaned carefully using a soft, clean, slightly damp cloth

  * Please be aware that lighter-colored materials are more prone to stains and soiling

   

  Metal components

  * The metal components of your shoes are of excellent quality and will develop a patina over time.

  If you require any further information or have other questions in regards to product care and maintenance, please feel free to get in touch with any Givenchy customer service.