SHIPPING AND PAYMENT

Delivery Zone

Givenchy items are only delivered to the United Kingdom, with the exception of the Channel Islands and overseas territories.
Givenchy does not deliver orders to business addresses, P.O. boxes, hotels or university campuses. Orders to any of these destinations will not be processed. Delivery of items will take place upon full payment of the items ordered. Orders made from the website of a country/region different to that of the delivery address will not be processed.

Delivery types and times

GIVENCHY allows you to choose between two types of delivery:

• Home delivery
• Delivery to a selection of GIVENCHY stores

Based on product availability and your location, GIVENCHY offers varying delivery services.

Express Delivery

Delivery from Monday through Friday for any order placed online or by phone.
This service is not available on holidays.
The expected delivery time is 3 business days after placing the order.
This delivery service is offered free of charge by GIVENCHY.

Click & Collect (This service is temporarily unavailable, we will update you very shortly):

Delivery from Monday through Friday at the New Bond Street GIVENCHY store for any order placed online or by phone.
This delivery service is offered free of charge by GIVENCHY.

You will receive an email notification as soon as your order becomes available in store.
Present this email, your order receipt, the original copy of your valid ID with photo.
If you designated a third person upon placing the order, he/she must provide his/her own valid ID,
the receipt and email indicating availability.You have a maximum of 10 calendar days from the email indicating availability to pick up the order or have the order picked up. After this time, from the notification, the sale will automatically be canceled and you will be refunded the price of your order.

Givenchy will inform you by email of the progress of your order. You can also track the progress of your order in the “My Orders” section of your online Customer Account on Givenchy.com or by contacting our Customer Service during the opening hours indicated in the Contact section of the Site.

Delivery Charges

Shipping fees for online orders depend on the delivery method chosen.

Gifts

GIVENCHY Gift wrapping:

All our products are delivered in GIVENCHY wrapping. Upon confirmation of your order, you will have the option to request gift wrapping; this service is offered free of charge.

Personalized message:

We offer the option to include a personalized message when sending a gift order. Please note that GIVENCHY reserves the right to withhold or refuse the acceptance of a product order accompanied by messages containing statements contrary to the law or morality.

Receipt and Price:

The receipt (in PDF format) of your order on Givenchy.com will be sent electronically to your email address. This receipt, which we advise you to print and keep, will also be available by logging in to your Customer Account. The price will be removed from the label of the products you ordered and the receipt will not be attached to your order at the time of shipment. You may receive a paper version of your receipt upon request from Customer Service. This request, accompanied by your proof of identity, must be sent within 12 months from the issue of the receipt received by email.

To contact our Customer Service, please consult the “Contact” section of the Site.

Payment Methods

GIVENCHY accepts the following payment methods for online purchases: Visa, Mastercard, American Express, Paypal and Klarna etc. An authorization application will be sent to your bank.
Please note that your billing address must be identical to the one listed on your credit card statement. At present, we do not accept gift cards.

Security of payments

All transactions made on the Givenchy.com site are highly secure. An SSL encryption system is in place to protect personal and payment data. Givenchy agrees to not store your credit card details.
In addition, we enforce the security of payments through the secure 3D system for Visa, Mastercard and American Express cards thus equipped. An additional step takes place upon payment, verifying the cardholder's identity and confirming the transaction.
Each bank has its own authentication. For any questions regarding your 3D Secure code, please contact your bank directly. Our Customer Service may also conduct verifications and contact you before approving the transaction and confirming the order to collect more information in order to fight against fraud and guarantee your protection.

VAT

All prices are inclusive of VAT. At present, we cannot offer you a VAT refund service for any purchases that may be eligible for tax refund.